LLG partners with Icare, the nominal insurer, government agencies, specialised, self-insurers, general insurers, and brokers in the provision of legal services relevant to the provision of workers’ compensation and public liability solutions. LLG has a close relationship with other service providers including medicolegal organisations, rehabilitation providers, investigators, and expert witness organisations to ensure relevant and probative evidence is available to our clients in the management and defence claims.
We have conducted litigation in all courts up to the High Court of Australia. The reputation of LLG has been predicated on extensive expert knowledge in the insurance industry together with a focus on collaboration to develop exceptional legal strategies and solutions for our clients.
Absolute accessibility by all stakeholders to LLG’s solicitors to achieve best case outcome through collaborative effort with all stakeholders has been a cornerstone in the development and success of the LLG service delivery model and our outstanding reputation.
Stakeholder Interaction
- Establishing open, 24/7 accessibility, and clear lines of communication with all stakeholders.
- Providing clear, consistent, and regularly updated advice throughout the life cycle of the claim to inform all stakeholders of developments and strategy direction.
- Ensuring effective communication with all stakeholders.
- Ensuring a “voice” to all in a collaborative claims management process.
- Arranging weekly/monthly video or telephone review meetings to advise of developments and collaboratively “workshop” the ongoing claims management strategy.
- Encouraging stakeholder input and meaningful interaction in identifying “best fit” early resolution strategy (if appropriate).
- Brokering agreement on “end game strategy” to settle claim.
Our file management processes embrace core values including:
- Cohesion in Claims Management
A claim allocated to a solicitor will remain with that solicitor from commencement to conclusion thereby promoting cohesion between stakeholders and a continuity of strategy to secure optimum outcome.
- Accessibility in Claims Management
We pride ourselves on our solicitors the available 24/7 to all stakeholders. Allows us to build relationships, clear communication of strategies, critical dates and ultimate outcome.
Accessibility encourages responsiveness from our team to the stakeholders. Accessibility facilitates LLG’s participate in meetings arranged by the insurer/employer to discuss, formulate and crystallise claims management and litigation strategies.
- Pragmatic Solutions in Claims Management
LLG’s personnel have extensive experience advising on litigated matters. LLG’s solicitors ensure all evidence is available at the earliest possible time to allow strategies to be developed and implemented following extensive discussion and agreement between all stakeholders. We strive to achieve early resolution to avoid unnecessary legal costs and litigation risk.
We introduce an extra risk management strategy by “work shopping” common law and complex workers’ compensation cases to ensure robust and evidence-based advice to clients and responses to claims made by workers.